Personal Information

We collect personal details you provide directly to us, including:

• Full name and contact information (email address, phone number, postal address)
• Account credentials and login information
• Payment and billing information for course purchases
• Educational background and investment experience levels
• Communication preferences and marketing consent
• Profile information you choose to share in our learning community

Usage and Technical Data

We automatically collect technical information about how you use our platform:

• Device information including IP address, browser type, and operating system
• Course progress, completion rates, and learning activity
• Website navigation patterns and feature usage
• Session duration and frequency of platform visits
• Downloaded materials and resources accessed
• Quiz scores and assessment results

Educational Services

• Personalizing your learning path based on experience level and goals
• Tracking course progress and providing completion certificates
• Delivering customized content recommendations
• Providing technical support and platform assistance
• Facilitating community discussions and peer learning
• Sending course updates and important educational announcements

Platform Improvement

We analyze usage patterns to enhance our educational offerings. This includes identifying popular course topics, understanding learning preferences, and developing new content that meets our students' needs. Your aggregated, anonymized data helps us create better learning experiences for everyone.

Communication and Marketing

With your consent, we'll send you relevant educational content, new course announcements, and financial literacy tips. You can adjust your communication preferences at any time through your account settings or by contacting us directly.

Technical Safeguards

• Industry-standard SSL encryption for all data transmission
• Secure server infrastructure with regular security updates
• Multi-factor authentication options for account protection
• Regular security audits and vulnerability assessments
• Restricted access controls for our team members
• Automated backup systems with encrypted data storage

Organizational Measures

Our team receives regular training on data protection practices. We maintain strict internal policies governing access to personal information, ensuring that only authorized personnel can access your data for legitimate business purposes. All employees sign confidentiality agreements as part of their employment.

Service Providers

We work with trusted third-party service providers to deliver our educational platform:

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for platform infrastructure
• Analytics providers for website performance monitoring
• Customer support tools for technical assistance
• Certificate providers for course completion credentials

All service providers are carefully vetted and bound by strict confidentiality agreements. They can only use your information for the specific services they provide to us.

Legal Requirements

We may disclose personal information if required by law, court order, or government regulation. This includes cooperating with law enforcement investigations or responding to valid legal requests. In such cases, we'll notify you unless legally prohibited from doing so.

Business Transfers

If Passageovaex Academy undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new organization. We'll provide advance notice of any such change and ensure your data remains protected under equivalent privacy standards.

Access and Correction

You can access and update most of your personal information through your account dashboard. This includes contact details, communication preferences, and profile information. If you need assistance accessing or correcting your data, contact our support team.

Data Portability

You can request a copy of your personal information in a structured, machine-readable format. This includes your course progress, quiz results, and profile data. We'll provide this information within 30 days of your request.

Deletion Rights

You can request deletion of your personal information at any time. However, we may retain certain data for legitimate business purposes, such as:

• Course completion records for certificate validation
• Transaction records for accounting and tax purposes
• Communication records for customer service history
• Aggregated, anonymized data for platform improvement

Communication Preferences

You can modify your email preferences, opt out of marketing communications, or adjust notification settings through your account settings. Essential course-related communications will continue to ensure you receive important updates about your enrolled programs.

Retention Periods

• Account information: Retained while your account remains active
• Course progress and certificates: Retained for 7 years after completion
• Payment records: Retained for 7 years for tax and accounting purposes
• Marketing communications data: Retained until you withdraw consent
• Technical logs: Automatically deleted after 2 years
• Support communications: Retained for 3 years for service improvement

International Data Transfers

Your personal information may be processed and stored in countries outside the United Kingdom where our service providers operate. We ensure adequate protection through appropriate safeguards, including data processing agreements and adherence to recognized data protection frameworks.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how you interact with our platform
• Functional cookies: Remember your preferences and personalization settings
• Analytics cookies: Provide insights into course popularity and learning patterns
• Marketing cookies: Enable personalized content recommendations

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may limit some website functionality, but essential features will continue to work. We respect your choices and provide clear information about each cookie category.

Third-Party Analytics

We use analytics tools to understand website performance and user behavior. These services collect anonymized data about page visits, course engagement, and platform usage. This information helps us improve our educational content and user experience.

Age Verification

During account registration, we ask users to confirm their age. If we discover that we've inadvertently collected information from someone under 18, we'll promptly delete that information and terminate the account. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Educational Content Appropriateness

Our financial education content addresses complex topics like investing, trading, and wealth management that require adult-level financial understanding and legal capacity to enter into financial agreements. This age restriction ensures our content is appropriate for our intended audience.

Notification Process

When we make significant changes to this privacy policy, we'll notify you through multiple channels:

• Email notification to your registered account address
• Prominent notice on our website homepage
• In-platform notification when you log into your account
• Updates to the effective date listed at the bottom of this policy

Your Response Options

After receiving notification of policy changes, you can review the updated terms and decide whether to continue using our services. If you disagree with significant changes, you can close your account and request data deletion. Continued use of our platform after the effective date constitutes acceptance of the updated privacy policy.